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Last updated: Fri, 12th June 2026
These Terms of Use apply to your access to and use of Electric Saul, including the Electric Saul website, app, chatbot, account features, home profile tools, reports, action plans, emails and related services.
Electric Saul is operated by Rewiring Australia Research and Advocacy Ltd (ABN 18 664 239 196) (“Rewiring Australia”, “we”, “us” or “our”).
By accessing or using Electric Saul, you agree to these Terms. If you do not agree, you must not use Electric Saul.
Electric Saul is intended for adults aged 18 and over. You must not use Electric Saul if you are under 18.
Electric Saul is a free digital tool designed to help people understand home electrification options. It may help you learn about topics such as solar, batteries, heat pump hot water, induction cooking, electric heating and cooling, electric vehicles, home energy use, bills, rebates, quotes, installer questions and possible electrification pathways.
Electric Saul may ask questions about your home, appliances, energy use, goals and circumstances. It may use this information to generate general guidance, estimated savings, suggested next steps, an electrification plan, an installer-ready brief, or other information to help you consider your options.
Electric Saul is designed to support better decision-making. It does not replace professional advice, site-specific assessment, product due diligence, licensed trades, safety checks, or your own judgement.
Electric Saul provides general information and practical guidance only.
Electric Saul does not provide electrical, plumbing, gasfitting, building, engineering, architectural, strata, legal, financial, tax, safety, medical, insurance or other professional advice.
Before making decisions that could affect your home, safety, finances, legal obligations, tenancy, strata arrangements, warranties, insurance, electrical infrastructure, gas connection, appliances or building works, you should seek advice from appropriately qualified professionals.
You must not rely on Electric Saul as your only source of information when making a significant purchase, installation, disconnection, building, renovation, safety or investment decision.
Home electrification can involve electrical, plumbing, gas, roofing, building, switchboard, solar, battery and other safety-critical work.
You must not use Electric Saul as instructions to perform electrical, plumbing, gasfitting, roofing, building or other regulated work yourself.
Electric Saul must not be used as a safety-critical system, emergency service, compliance tool, or substitute for inspection by a qualified professional.
You are responsible for ensuring that any inspection, installation, repair, disconnection, upgrade or other work is performed by appropriately licensed and qualified professionals, and complies with applicable laws, standards, codes, permits, strata rules, tenancy requirements, warranties and insurance conditions.
If Electric Saul gives information that appears unsafe, impractical, unlawful, incomplete or inconsistent with advice from a qualified professional, do not act on it without checking with an appropriately qualified professional.
Electric Saul uses artificial intelligence and other software systems. AI systems can make mistakes.
Electric Saul outputs may be inaccurate, incomplete, out of date, misleading, unsuitable for your circumstances, or based on information that you entered incorrectly or incompletely.
You are responsible for checking all outputs before relying on them. This includes checking any calculations, savings estimates, costs, rebates, product information, installation requirements, installer questions, quote comparisons, technical claims and suggested next steps.
You are responsible for all decisions you make and actions you take after using Electric Saul.
This includes decisions about whether to:
Electric Saul may help you prepare questions, summaries, plans or briefs. You remain responsible for checking those materials before using or sharing them.
Any savings, cost, payback, emissions, bill or performance figures generated by Electric Saul are estimates only.
Actual outcomes may vary depending on many factors, including your home, climate zone, appliances, household behaviour, energy prices, tariffs, export rates, product selection, installation quality, maintenance, finance costs, eligibility for rebates, and future changes in energy markets, government policy or technology.
We do not guarantee that you will achieve any particular saving, payback period, comfort improvement, health benefit, emissions reduction or financial outcome.
Electric Saul may refer to product categories, features, brands, models, installers, suppliers, retailers, websites, tools, rebates, government programs or other third-party services.
Unless we clearly say otherwise, any such reference is provided for general information only. It is not an endorsement, recommendation, warranty or guarantee by Rewiring Australia.
We do not guarantee that any product, installer, supplier, retailer, rebate, quote, website, tool or third-party service is available, suitable, safe, compliant, high quality, good value, correctly priced, or appropriate for your circumstances.
You are responsible for making your own enquiries before buying any product or engaging any installer, supplier, retailer or other provider. This includes checking qualifications, licences, insurance, reviews, warranties, product specifications, compatibility, safety, price, contract terms and consumer rights.
If Electric Saul accidentally appears to recommend a specific product, installer, supplier or retailer, you should treat that output as general information only unless Rewiring Australia has expressly stated that a particular recommendation is part of an official Rewiring Australia program.
You must take reasonable care to provide accurate, current and complete information when using Electric Saul.
Electric Saul’s outputs depend on the information provided. If you provide incomplete, inaccurate or misleading information, the outputs may be incomplete, inaccurate, unsafe or unsuitable.
You must not upload or enter information that you do not have the right to use or share.
Electric Saul may be used by someone helping another person, such as a family member, friend, volunteer, installer, community partner, Rewiring Australia representative or other helper.
If you use Electric Saul on behalf of another person, or enter information about another person’s home, appliances, bills, photos, personal circumstances or contact details, you confirm that:
If someone has created or helped create a home profile for you, you should check the information in that profile before relying on any Electric Saul output.
You may need to create an account to save your information, return to a home profile, access past conversations, receive follow-up information, or use other features.
You must provide accurate account information and keep your login details secure. You are responsible for activity that occurs through your account, except where caused by our breach of these Terms or our negligence.
You must tell us promptly if you believe your account has been accessed without permission.
Our handling of personal information is covered by our Privacy Policy, not these Terms.
The Privacy Policy explains how we collect, use, disclose, store and protect personal information, including information you provide when using Electric Saul.
You should read the Privacy Policy before using Electric Saul.
When you use Electric Saul, you may enter, upload or generate information, including home details, appliance information, energy information, photos, bills, quotes, prompts, conversations, plans, summaries and other materials (“Your Content”).
You retain any rights you have in Your Content.
You give us a limited licence to host, store, copy, process, transmit, display and use Your Content for the purpose of providing, operating, maintaining, improving and supporting Electric Saul, in accordance with our Privacy Policy.
You are responsible for ensuring that Your Content does not infringe another person’s rights, breach confidentiality obligations, misuse personal information, or break the law.
Electric Saul uses third-party technology providers, including AI service providers, to operate the service.
Your use of Electric Saul may be subject to technical, safety, security and availability limits associated with those providers.
We may change, suspend or restrict features where needed to comply with provider requirements, protect the service, or meet legal or operational obligations.
We and our licensors own all rights in Electric Saul, including the software, design, interface, prompts, instructions, models, workflows, reports, illustrations, branding, trade marks, content, documentation, methodologies and other materials we provide.
You may use Electric Saul for personal, household, community, educational or non-commercial purposes, unless we agree otherwise.
You must not copy, reproduce, modify, distribute, sell, licence, scrape, reverse engineer, decompile, extract, or attempt to derive the source code, prompts, system instructions, training materials, internal logic, models, datasets or proprietary materials used by Electric Saul, except to the extent permitted by law.
You must not use Electric Saul to:
We may suspend or terminate access if we reasonably believe you have breached these Terms or created a legal, security, safety or operational risk.
Electric Saul may link to or refer to third-party websites, tools, products, services, programs, rebates, installers, suppliers or resources.
We do not control third-party websites or services and are not responsible for their content, accuracy, availability, security, privacy practices, terms, products, services, prices, claims or conduct.
You access third-party websites and services at your own risk.
Electric Saul is provided free of charge.
We may change, suspend, withdraw, restrict or discontinue Electric Saul or any feature of Electric Saul at any time.
We do not guarantee that Electric Saul will always be available, uninterrupted, secure, error-free, current or compatible with your device, browser or system.
We may update, correct, remove or change Electric Saul content, outputs, features, models, data sources, calculations or recommendations at any time.
To the maximum extent permitted by law, Electric Saul is provided “as is” and “as available”.
We do not warrant or guarantee that Electric Saul, or any output generated by Electric Saul, will be accurate, complete, current, safe, suitable, compliant, uninterrupted, error-free, or fit for your particular purpose.
We do not warrant or guarantee that Electric Saul will identify every relevant risk, option, product, installer, rebate, cost, saving, technical issue, legal issue, strata issue, tenancy issue, safety issue or other matter relevant to your circumstances.
Nothing in these Terms excludes, restricts or modifies any right, remedy, guarantee or warranty that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law.
To the maximum extent permitted by law, Rewiring Australia is not liable for any indirect, incidental, special, consequential or punitive loss or damage, including loss of profit, loss of opportunity, loss of savings, loss of data, loss of goodwill, loss of use, business interruption, or damage arising from decisions or actions taken after using Electric Saul.
To the maximum extent permitted by law, Rewiring Australia is not liable for loss or damage arising from:
Where liability cannot be excluded but can be limited, our liability is limited, at our option, to supplying the relevant service again or paying the cost of having the service supplied again.
Because Electric Saul is provided free of charge, and to the maximum extent permitted by law, our total liability for all claims relating to Electric Saul is limited to AUD $100.
You agree to indemnify Rewiring Australia, its directors, officers, employees, contractors, volunteers, partners and representatives against losses, claims, liabilities, costs and expenses arising from:
This indemnity does not apply to the extent the loss, claim, liability, cost or expense was caused by Rewiring Australia’s negligence, wilful misconduct or breach of law.
If you provide feedback, suggestions, ideas or comments about Electric Saul, you allow us to use them without restriction or compensation to you. This does not affect your rights in Your Content or your personal information.
If you have a question or complaint about Electric Saul, contact us at:
[insert contact email]
We will try to respond within a reasonable time, but we do not guarantee that we will respond within a particular period.
Please communicate with our staff, volunteers and representatives respectfully. We may restrict contact or access where communications are abusive, threatening, discriminatory, repetitive, unreasonable or unsafe.
We may update these Terms from time to time.
If we make material changes, we will take reasonable steps to notify users, such as by posting the updated Terms on our website, providing in-app notice, or emailing registered users.
Your continued use of Electric Saul after the updated Terms take effect means you accept the updated Terms.
These Terms are governed by the laws of New South Wales, Australia.
You submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts that hear appeals from them.
Rewiring Australia is a non-profit organisation dedicated to representing the people, households and communities in the energy system. We empirically demonstrate and communicate the cost savings, emissions reductions, and energy system benefits of electrification.
Rewiring Australia acknowledges the Traditional Owners of the lands on which we live, meet and work and we pay our respects to Elders past and present.
Rewiring Australia is a member of Climate Action Network Australia.
Rewiring Australia is an Australian charity registered with the ACNC with Deductible Gift Recipient status (ABN 18 664 239 196). All donations over $2 are tax deductible.
Contact us: electrify@rewiringaustralia.org
