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This Privacy Policy explains how Rewiring Australia Research and Advocacy Ltd (ABN 18 664 239 196) (“Rewiring Australia”, “we”, “us” or “our”) collects, holds, uses and discloses personal information, and how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By visiting our website, signing up to our mailing list, making a donation, purchasing from our online shop, using Electric Saul, or otherwise providing us with your personal information, you consent to the collection, use and disclosure of your personal information as described in this policy.
A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.
Sensitive information is a subset of personal information and includes information about a person’s racial or ethnic origin, political opinions, religious beliefs, health, or sexual orientation. We do not intentionally collect sensitive information unless it is specifically required, and you have consented.
The personal information we collect depends on how you interact with us. It may include:
We collect your personal information through:
We collect, hold, use and disclose your personal information for the following primary purposes:
We may also use personal information in the following ways:
We will not use or disclose your personal information for purposes other than those for which it was collected unless:
We do not sell your personal information. However, we disclose personal information to the following categories of third parties in order to carry out our activities.
We engage trusted third-party service providers to help us operate our website, process donations, manage supporter relationships, fulfil online orders, and communicate with you. These providers act on our behalf and may receive or process your personal information in the course of providing their services to us. The categories of service providers we use include:
We may also disclose personal information to service providers that help us operate Electric Saul, including:
In all cases, we take reasonable steps to ensure that third-party service providers are bound by written contracts requiring them to protect your personal information and use it only for the purpose for which it was disclosed.
We use third-party digital advertising and analytics providers to promote our work, measure the effectiveness of our campaigns, and reach new supporters. For these purposes, we may share your personal information (such as email addresses, in hashed or pseudonymised form) with advertising platforms and data analytics providers. This may include sharing data to build audience segments and to identify new supporters with similar characteristics to our existing supporter base.
We take reasonable steps to ensure that data shared with advertising and analytics providers is transmitted securely and that our arrangements with those providers are consistent with our obligations under applicable privacy laws.
You may opt out of interest-based advertising through the settings available on the advertising platforms you use, or by contacting us using the details below.
We may also disclose your personal information:
Some of the third-party service providers we use are based overseas, including in the United States of America.
Where we disclose personal information to overseas recipients, we take reasonable steps to ensure the recipient does not breach the APPs in relation to that information. In practice, this means we rely on contractual protections, platform data-processing agreements, or the recipient’s participation in an equivalent privacy framework.
By providing your personal information to us, you consent to it being disclosed to overseas recipients in the circumstances described in this policy. We cannot guarantee that overseas recipients will comply with Australian privacy laws, and by consenting you acknowledge this.
We take the security of your personal information seriously and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:
If we become aware of a data breach that is likely to result in serious harm to any individual whose personal information is involved, we will notify the Office of the Australian Information Commissioner and affected individuals as required under the Notifiable Data Breaches scheme.
When your personal information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy or de-identify it.
We keep personal information only for as long as reasonably necessary to provide our services and for our legitimate business purposes, including maintaining records, providing account and conversation history features, complying with legal obligations, resolving disputes, and enforcing our agreements.
For Electric Saul, this may include retaining your conversation history and any files you upload (such as bills or photos) so that those documents can be displayed within your Electric Saul conversations and accessed again later.
If you would like us to delete your Electric Saul account or delete content associated with your Electric Saul use, you can contact us at electricsaul@rewiringaustralia.org and we will take reasonable steps to comply, subject to any legal or operational requirements to retain certain records.
We may need to verify your identity before processing a deletion request.
Our website uses cookies and similar tracking technologies to improve your browsing experience, measure website performance, and enable advertising functions. Cookies are small text files stored on your device by your browser.
We use the following types of cookies:
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. Where required by law, we will seek your consent before placing non-essential cookies on your device.
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. We will not charge a fee for an access request but may charge a reasonable fee for the cost of giving access if the request is complex.
To request access or correction, please contact our Privacy Officer using the details below. We may require you to verify your identity before releasing any personal information. We will not release personal information to a third party on your behalf unless we can verify that you have authorised that release.
We will respond to access and correction requests within a reasonable time. If we deny an access or correction request, we will give you written reasons and information about how to make a complaint.
You may unsubscribe from our email communications at any time by:
Please note that even if you unsubscribe from marketing communications, we may still need to contact you for transactional purposes (for example, order confirmations, donation receipts, or service-related notices).
You may also opt out of interest-based advertising through the settings available on the advertising platforms you use, or by contacting us using the details below.
We take reasonable steps to ensure that the personal information we hold is accurate, complete, and up to date at the time we collect it and when we use or disclose it. If you believe the information we hold about you is incorrect or out of date, please contact us so we can update our records.
This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable law. The current version will always be available on our website. Where changes are material, we will take reasonable steps to notify you (for example, by email or a notice on our website). Your continued use of our services following any update constitutes acceptance of the revised policy.
If you have a question, concern, or complaint about how we handle your personal information, please contact our Privacy Officer in the first instance. We take all privacy complaints seriously and will respond within a reasonable time (generally 30 days).
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Privacy Officer
Rewiring Australia
Suite 517 / 55 Miller Street
Pyrmont NSW 2009
Australia
Email: hello@rewiringaustralia.org